Returns & Exchanges

incadeo wants all our customers to be happy. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are handled properly and fairly. Returns may be considered under the following conditions:

 1: All requests for returns due to wrong shipments or disatisfaction must be approved by incadeo within 7 days of order delivery and returned within 30 days.

 2: Merchandise must be in new, unused condition with the DON'T REMOVE TAG attached.

 3: Dresses custom made (design changes, fabric changes, custom sizes, or colors different from the color shown in pictures) are not returnable.

 4: Sales of plus size dresses (size 16W to 26W) are final. No returns or exchanges will be accepted.

Buyer shall be responsible for the two-way shipping costs of all exchanges & returns unless incadeo is responsible for the exchange or return due to sending wrong items or items with obvious quality defects. A 30% restocking fee apply for all returns.